Plexus Global Capabilities

As a single, integrated, fully accountable partner, we deliver optimized Product Realization solutions that take your products from conceptual design to sustaining services.

Are ATMs on their death bed?

With the rise of mobile, are ATMs and other cash dispensers on the way to the graveyard of outdated devices? Do we really need ATMs?

Outdoor kiosks: best practices

Retail kiosks can be tricky to deploy, but with outdoor kiosks, you have to deal with many other elements, including weather. Thus, you need to have a strong deployment plan in place to deal with its potential challenges.

Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something in return.

Why retail robots are ridiculous

When it comes to the retail market in 2015, the key word is omnichannel. Consumers today need and want the ability to have a shopping experience their way, but that doesn’t necessarily mean we need to overstimulate them with alternative technology.

How generational differences impact thoughts on security and self-service

Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable sharing sensitive data on a public facing device. How will generational differences influence self-service device usage and how can self-service change to accommodate those differences?

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the technology provide value to the consumer and if so, in what form and to what end?

What is a kiosk anyway?

While the "phone" of today and the "phone" of 20 years ago share the same name, they are completely different in practice. We’re seeing the same transformation with kiosks. What once were clunky, single-function machines are now flexible, omnichannel experiences.

Kiosk security: Preventing key threats

In our interconnected world, a single crime can lead to far greater ramifications for a company, including the kiosk industry. With this in mind, how do we improve overall security to mitigate these risks?

Interactive customer experience technology has to be natural

Technology should be used in way that's natural for consumers to interact with, and enhance the brand story, rather than be the story itself, says Ben Putland, director of software analysis and development for Grand Visual.

'Create your own taste' kiosks on the menu for the Golden Arches

Customers can now craft their own burgers with McDonald's new "create your own taste" touchscreen kiosks. This is part of McDonald's initiative to boost lackluster sales.

Interactive customer experience technology has to make sense

Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of software analysis and development for Dickey's Barbecue Restaurants Inc.

How digital technologies are curing menu-labeling headaches

The technology that drives digital signage menu boards and self-ordering kiosks inside restaurant locations today is being used to maintain nutritional information disclosures in real time.

The self-service kiosk – one of the key elements of the micro market concept

Micro markets can be described as a convenience store at the office, one that provides lunch, snacks and drinks that employees can purchase. What makes micro markets so unique, is not only the convenience of an accessible and often healthy lunch option, but the fact that they utilize a self-service model.

Kiosks save drowned phones

When it comes to reviving drowned cellphones, kiosks may hold the answer.

Millennials and Gen Z-ers: how generational differences impact the kiosk market

Kiosks traditionally serve the purpose of allowing customers to check out or access information without the assistance of a customer service representative. They should be viewed now, more than ever, as an additional piece to the customer service puzzle.

What do millennials want from kiosks?

Business should not fear millennials, for their needs are much simpler and easier to understand than one might think.

Retail kiosks 101

Retail is a battlefield. You have endless options facing off against each other in combat, with the reward of customer money and loyalty on the line. Kiosks can be a valuable addition to your retail armory.

7-Eleven Hong Kong rolls out Avengers: Age of Ultron QR code kiosk

Ultron spawned many clones of himself during the Age of Ultron movie, and the movie in turn is spawning vast numbers of promotions and tie-ins.

Coffee for Marines: AVT lands USMC deal

AVT lands deal with the Marines, helping it return to financial stability in the wake of Chapter 11.

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