Virtual concierge offers VIP customer service

Virtual concierge kiosks are on the rise, because with advancements in video conferencing quality and the proliferation of personal internet connected devices, the possibilities of what can be accomplished with virtual concierge kiosks are seemingly endless.

Choosing and sourcing quality kiosk components part 2

Last time, we discussed how to choose the right kiosk components for a project. This week, we conclude with the second stage of kiosk development and component selection: sourcing the actual components to be used in the final design, and the choices that will need to be made around these decisions.

Keeping customers happy with loyalty kiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is to offer a loyalty program.

Omnichannel doesn't mean identical

When it comes to the ATM market or any tech area, 'Creating an identical customer experience across all channels is impossible. And here's another thing: It's not necessary, either.'

Hospitality kiosks make everyone happy

Hospitality kiosks have been deployed in a variety of venues including bill payment, wayfinding, loyalty programs and more. If used properly, hospitality kiosks can harness the tools of technology to make everyone happy, including the much sought after demographic: the millennials.

ICX Symposium: Chick-fil-A, Fiserv, execs set to talk future of CX

At the ICX Symposium in Atlanta later this month, attendees will get to hear from execs from three major companies talk about new technology and how it will bring about the future of customer experience. ICX Association head Scott Slucher interviewed the trio about what to expect.

Successful kiosk deployment in a crowded marketplace

It can be difficult to grab the eyeballs needed to make a kiosk profitable. However, there are three tactics that can help improve your chances.

Digital signage: the ideal partner for retail kiosks

"Pop-up" kiosks have become the latest trend in retail. Digital signage is acting as the ideal partner to these kiosks by acting as a virtual salesperson to explain the product and guide purchasing decisions.

I've got my eyes on you, kiosk: analytics and location

When it comes to analytics, you also have to consider the critical topic of location. You need to follow your customer's footsteps to deliver a truly successful kiosk deployment.

Kiosk printers move to 3D

Until recently, kiosk printers were limited to receipts and other 2D items. Now, the sky is the limit with 3D printing enabling countless possibilities from toys to prosthetic limbs.

Wayfinding kiosks raises transportation IQ

Travelers expect instantaneously information. Slow, inaccurate and outdated information simply will not suffice. Wayfinding kiosks and signage are helping raise transportation's IQ.

The benefits of bill payment kiosks

In the retail industry, competition has forced many business owners to differentiate themselves from their competitors, by offering unique products and services. It’s all about adding value, and businesses striving to do this often overlook an affordable, low maintenance alternative – the bill payment kiosk.

5 tips for successful interactive kiosk deployment

You can find interactive kiosks everywhere. With such a high market saturation, you need every tactic under your belt to ensure your kiosk stands out and is successful.

Choosing and sourcing quality kiosk components

The decision to design and manufacture a new kiosk for your business isn’t generally one made lightly. You need to know just what aspects of component selection and sourcing are most critical, and know how to best utilize this knowledge to make the process seamless and just as importantly, painless, for your clients.

Kiosks meet prime time: a cameo kiosk appearance in Rizzoli & Isles

In this week's episode of TNT's hit drama Rizzoli & Isles, titled "Fake it 'til you Make it", Jane Rizzoli, interacts with a car rental video conferencing kiosk when visiting Los Angeles from their native Boston. The kiosk is the star of the scene as they attempt to submit payment and upgrade their vehicle.

Visual Analytics personalize kiosk and digital signage experiences and humanize big data

Before, during and after people physically engage with kiosks and digital signage, there are visual interactions that can hold the key to personalizing the experience while maximizing the effectiveness and ROI for companies and organizations.

How NFC tech can improve your kiosk

As NFC phones become the norm, it is allowing for the implementation of new features and functions in interactive kiosks that give kiosk operators the ability to provide greater levels of convenience and interactivity never before seen.

Leveraging kiosk analytics to enhance customer experience

World-class customer experiences go beyond delivering the expected outcome. Analytics provide a way of monitoring data from all aspects of the use of the kiosk and adapting the software and total solution to continuously improve the customer experience.

The use of digital signage as a wayfinding solution

A study conducted by SignAd Network found that "digital video in public venues reaches more Americans each month than online videos." It's no surprise then, that many have taken this effective advertising medium and utilized it in an alternative way to provide a new service – wayfinding or directional signage.

Three steps to delivering ROI with analytics from your kiosk deployment

Big data gets all the headlines these days, but it can easily lead to information overload unless you utilize these three proven steps to manage and harness the data from your kiosk deployment.

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