Apple Pay and interactive kiosks

The next wave of major innovation to self-service kiosk solutions is the integration of mobile payment solutions, such as Apple Pay.

Customer service strategy: Deliver value with time

Your customers want you to know this: "Value my time and you value me." It's part of delivering amazing service.

Five pitfalls to avoid when dispensing cash

Dispensing bills greatly increases the complexity of the device and the logic required by your kiosk application in order to gracefully complete a cash transaction.

7-part Game Plan for Playing the Trade Show Field

With over 20+ years of experience at trade shows, I have attended more than 100 shows. While each show is different, I seem to always take a similar approach to each one.

Three technologies set to change self-service in 2015

From beacons to bitcoin, these technologies are poised to make a major impact on self-service in the coming months.

Dramatically increase a kiosk application's performance with local caching, pt. 2

In the second part of this two-part series I'll cover a couple of cool options for persistent local storage in the Web browser. In part one I covered the benefits of caching data locally on a kiosk, the sort of data you'll want to cache and some helpful tips for caching.

Dramatically increase a kiosk application's performance with local caching, pt I

In the first part of this two-part series we'll cover the benefits of caching data locally on a kiosk, the sort of data you'll want to cache and some helpful tips.

Olea, JCDecaux kiosk project joins form and function

Olea Kiosks was recently approached by JCDecaux, an outdoor advertising company, to engineer and manufacturer a digital charging station kiosk.

Is a kiosk or tablet best for self-service registration?

Oftentimes the No. 1 question asked by health care providers considering self-service is, "Should I use a kiosk or a tablet?"

What's in store for 2015?

Millennials controlling 70% of the spending power in the U.S. creates vast uncertainty amongst retailers; but with the strongest economy in years, optimism prevails as we begin 2015.

New Year's resolution: Start the year with a great plan for your business

If you’re one of those people who have great intentions but lack follow through, writing a good business plan is the first major test of your commitment.

Out with the old and, eventually, in with the new: self-service and the changing payments landscape

Is there a way to strike a balance – a way to effectively utilize new technology and enhance the consumer experience, all the while blazing a technological trail?

5 tips for creating massively scalable kiosk applications

Scalable design doesn't happen by accident -- it requires careful planning and an upfront time investment.

A self-service dream lunch hour

Our lunch hours are often wasted standing in line. Yesterday, during mine, I was thinking about how much better I could spend that time.

Can self-service providers influence industry trends and market demand?

It's commonplace to assume that self-service providers should react to industry trends as market demand. But what if we could actually influence and shape these forces and positively impact the self-service industry in the process?

How to Design a Responsive Kiosk User Interface - Part 2

In this second part of my two-part series on developing a responsive kiosk user interface, we'll focus on design considerations at the system level.

How to Design a Responsive Kiosk User Interface - Part 1

If your kiosk's user interface appears sluggish, you can expect your customers will opt for interacting with a cashier, which defeats the purpose of having a self-service kiosk.

Android, iPad, Windows – The Tablet OS Landscape

We reached out to an external IT professional for his take on the iOS, Windows, and Android tablet debate.

Three important ways to positively reflect your brand in self-service.

A good experience for the customer will help set you apart from your competitors as forward-thinking and innovative.

Three critical trends shaping self-service and how to capitalize

Omnichannel, mobile integration and interfacing with new technologies are three trends shaping the self-service industry, but how do providers capitalize once they have recognized these trends?

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