Three reasons to use digital signage

Digital signage is being used in many different businesses and organizations. It is also integrated into many self-service kiosks. Chris Gilder gives three key reasons why digital signage is becoming the go-to solution for companies who previously used static signage.

Meijers mPerks kiosk could use customer experience boost.

Using a kiosk to join a retail loyalty program should be a simple task. However, slow loading times and inaccurate touchscreens can quickly turn a simple task into a lesson in frustration.

Win millennials with QSR kiosks

It is no secret that millennials prefer customization and digital experiences. Quick serve restaurant kiosks can deliver these two elements and can help you appeal to this much sought after demographic.

Traditional retail on collision course with burgeoning connected consumers’ expectations

2016 will be a watershed year for traditional brick and mortar stores as the connected consumer’s expectations continue to change retail.

The GUI's role in customer experience

When it comes to customer experience, you have to consider your graphical-user-interface. It doesn't have to be Monet, but if it appears outdated and unpleasing to the eye, it will hurt your customer's experience.

What Internet Explorer's end means for your kiosk software

Microsoft recently announced it is ending support for Internet Explorer in the beginning of 2016. Without Microsoft’s continued support of your operating system AND your browser, your kiosk is vulnerable to anyone that wants to leverage that security hole, thus you should prepare.

Virtual concierge offers VIP customer service

Virtual concierge kiosks are on the rise, because with advancements in video conferencing quality and the proliferation of personal internet connected devices, the possibilities of what can be accomplished with virtual concierge kiosks are seemingly endless.

Choosing and sourcing quality kiosk components part 2

Last time, we discussed how to choose the right kiosk components for a project. This week, we conclude with the second stage of kiosk development and component selection: sourcing the actual components to be used in the final design, and the choices that will need to be made around these decisions.

Keeping customers happy with loyalty kiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is to offer a loyalty program.

Omnichannel doesn't mean identical

When it comes to the ATM market or any tech area, 'Creating an identical customer experience across all channels is impossible. And here's another thing: It's not necessary, either.'

Hospitality kiosks make everyone happy

Hospitality kiosks have been deployed in a variety of venues including bill payment, wayfinding, loyalty programs and more. If used properly, hospitality kiosks can harness the tools of technology to make everyone happy, including the much sought after demographic: the millennials.

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

At the ICX Symposium in Atlanta later this month, attendees will get to hear from execs from three major companies talk about new technology and how it will bring about the future of customer experience. ICX Association head Scott Slucher interviewed the trio about what to expect.

Successful kiosk deployment in a crowded marketplace

It can be difficult to grab the eyeballs needed to make a kiosk profitable. However, there are three tactics that can help improve your chances.

Digital signage: the ideal partner for retail kiosks

"Pop-up" kiosks have become the latest trend in retail. Digital signage is acting as the ideal partner to these kiosks by acting as a virtual salesperson to explain the product and guide purchasing decisions.

I've got my eyes on you, kiosk: analytics and location

When it comes to analytics, you also have to consider the critical topic of location. You need to follow your customer's footsteps to deliver a truly successful kiosk deployment.

Kiosk printers move to 3D

Until recently, kiosk printers were limited to receipts and other 2D items. Now, the sky is the limit with 3D printing enabling countless possibilities from toys to prosthetic limbs.

Wayfinding kiosks raises transportation IQ

Travelers expect instantaneously information. Slow, inaccurate and outdated information simply will not suffice. Wayfinding kiosks and signage are helping raise transportation's IQ.

The benefits of bill payment kiosks

In the retail industry, competition has forced many business owners to differentiate themselves from their competitors, by offering unique products and services. It’s all about adding value, and businesses striving to do this often overlook an affordable, low maintenance alternative – the bill payment kiosk.

5 tips for successful interactive kiosk deployment

You can find interactive kiosks everywhere. With such a high market saturation, you need every tactic under your belt to ensure your kiosk stands out and is successful.

Choosing and sourcing quality kiosk components

The decision to design and manufacture a new kiosk for your business isn’t generally one made lightly. You need to know just what aspects of component selection and sourcing are most critical, and know how to best utilize this knowledge to make the process seamless and just as importantly, painless, for your clients.

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