San Jose Mercury News: As kiosks become more user-friendly and capable of handling more complicated tasks, healthcare providers, fast food chains and other businesses say trading face-to-face encounters for face-to-monitor transactions improves service and saves money.
"Every time you see a door, there's an opportunity for a kiosk to be deployed," Juhi Jotwani, director of marketing and strategy for retail stores at Armonk, N.Y.-based IBM, likes to tell her staff.
