EMV PCI ATM Industry essential guide

Self-service kiosks at an Idaho post office helped ease the busy holiday package shipping season, according to an article on idahostatesman.com.

Marnie McNeil, a customer service supervisor at the main Boise post office, said people are becoming more comfortable with the kiosks, which first arrived in Boise in 2006, the article reported. The number of packages shipped using the devices has increased about 10 percent from last year, McNeil said.

Shifting business from people to machines has enabled the financially strapped Postal Service to handle more mail — and take in more money — without paying more wages and benefits, according to the article. Last year, customers made nearly 86 million transactions from some 2,500 kiosks across the country.

While McNeil said she has seen an increase in revenue at her post office location, the main objective of the kiosks is to improve customer service and convenience.

"A lot of people will step out of line as soon as they see somebody else use it and how easy it is for that person," McNeil said. "You have a little old lady with a cane and she's pressing the numbers and she's getting her (package) posted before you, then you're more willing to try something."

Read more about customer experience.

Related Content

User Comments – Give us your opinion!
Products & Services

Entertainment and Gaming Kiosks

http://global.networldalliance.com/new/images/products/6255.png

6255/Entertainment-and-Gaming-Kiosks

428L – Linerless Label Tabletop Printer

http://global.networldalliance.com/new/images/products/5923.png

5923/428L-Linerless-Label-Tabletop-Printer

Slabb X1 Wall-Mount Kiosk

http://global.networldalliance.com/new/images/products/6475.png

6475/Slabb-X1-Wall-Mount-Kiosk

Modular Thermal Printer - TELPAR Stealth MTP 2283

http://global.networldalliance.com/new/images/products/Telpar_StealthMTP2283.jpg

2397/Modular-Thermal-Printer-TELPAR-Stealth-MTP-2283

Multi-touch retail kiosk

http://global.networldalliance.com/new/images/products/4173.png

4173/Multi-touch-retail-kiosk

Roundy's Human Resource Employment Kiosk

http://global.networldalliance.com/new/images/products/roundys.gif

154/Roundy-s-Human-Resource-Employment-Kiosk

Giant Foods Shopping Solutions Kiosk

http://global.networldalliance.com/new/images/products/giant.gif

151/Giant-Foods-Shopping-Solutions-Kiosk

Esprida ScreenGuard for iPad™ - Engage Customers Now on the iPad

http://global.networldalliance.com/new/images/products/5329.png

5329/Esprida-ScreenGuard-for-iPad-Engage-Customers-Now-on-the-iPad

Retail Kiosk

http://global.networldalliance.com/new/images/products/6973.png

6973/Retail-Kiosk

Security KIOSKS

http://global.networldalliance.com/new/images/products/4621.png

4621/Security-KIOSKS

Olea
Telpar
CONNECT 2014 Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.
Ventus