EMV PCI ATM Industry essential guide

Self-service kiosks at an Idaho post office helped ease the busy holiday package shipping season, according to an article on idahostatesman.com.

Marnie McNeil, a customer service supervisor at the main Boise post office, said people are becoming more comfortable with the kiosks, which first arrived in Boise in 2006, the article reported. The number of packages shipped using the devices has increased about 10 percent from last year, McNeil said.

Shifting business from people to machines has enabled the financially strapped Postal Service to handle more mail — and take in more money — without paying more wages and benefits, according to the article. Last year, customers made nearly 86 million transactions from some 2,500 kiosks across the country.

While McNeil said she has seen an increase in revenue at her post office location, the main objective of the kiosks is to improve customer service and convenience.

"A lot of people will step out of line as soon as they see somebody else use it and how easy it is for that person," McNeil said. "You have a little old lady with a cane and she's pressing the numbers and she's getting her (package) posted before you, then you're more willing to try something."

Read more about customer experience.

Related Content

User Comments – Give us your opinion!
Products & Services

Retail Kiosk - Flextronics

http://global.networldalliance.com/new/images/products/ReplaceImage.jpg

2150/Retail-Kiosk-Flextronics

Self-Service Terminals - The TIO Biller Opportunity

http://global.networldalliance.com/new/images/products/tio.gif

2012/Self-Service-Terminals-The-TIO-Biller-Opportunity

SLABB X8 Interactive Digital Signage Wall‐mount Unit

http://global.networldalliance.com/new/images/products/7027.png

7027/SLABB-X8-Interactive-Digital-Signage-Wall-mount-Unit

PaySite Bill Payment Kiosk

http://global.networldalliance.com/new/images/products/PaysiteRed_100.gif

250/PaySite-Bill-Payment-Kiosk

Microsoft® Windows® Phone Kiosk

http://global.networldalliance.com/new/images/products/4172.png

4172/Microsoft-Windows-Phone-Kiosk

MokiTouch - iPad and Android Kiosk App

http://global.networldalliance.com/new/images/products/5405.png

5405/MokiTouch-iPad-and-Android-Kiosk-App

Modular Thermal Printer - TELPAR MTP 600 Series

http://global.networldalliance.com/new/images/products/Telpar_MTP600.jpg

2404/Modular-Thermal-Printer-TELPAR-MTP-600-Series

SiteKiosk - Digital Signage Software

http://global.networldalliance.com/new/images/products/4973.png

4973/SiteKiosk-Digital-Signage-Software

Marketing Survey Kiosk Solution

http://global.networldalliance.com/new/images/products/3788.png

3788/Marketing-Survey-Kiosk-Solution

Wayfinding Kiosk

http://global.networldalliance.com/new/images/products/6975.png

6975/Wayfinding-Kiosk

PTC Electronics
Telpar
Media Kit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.
Ventus