EMV PCI ATM Industry essential guide

Implementing grocery self-checkouts is a lofty decision for stores. An article from jsonline.com explained that the final impression shoppers take away from a self-checkout experience can either be a draw or a deal-breaker in terms of return customers.

Here's an excerpt from the article:

No matter how great the prices and the products might be, if the checkout is a disaster, stores risk losing customers, market experts say.

"Your checkout experience, that's the last thing you have at a grocery store," said David J. Livingston, a supermarket consultant based in Waukesha. "If you're giving the customer an unsatisfactory exit experience, they might not come back."

"The last impression a customer has is when they check out their groceries," he added. "If you can give the customer a good experience, they are most likely going to come back."

How self-service plays into that is a matter of intense debate, even within grocery stores themselves.

"We don't believe that self-service check lanes provide superior service," said Pat Fox, president of Fox Bros. Piggly Wiggly stores in southeast Wisconsin. "We believe very strongly in human interaction."

Read more about self-checkout.

Related Content

User Comments – Give us your opinion!
Products & Services

Government Kiosks

http://global.networldalliance.com/new/images/products/6259.png

6259/Government-Kiosks

Healthcare Solutions

http://global.networldalliance.com/new/images/products/4298.png

4298/Healthcare-Solutions

RFID & Customer Driven Smart Shelves

http://global.networldalliance.com/new/images/products/RFIDnanoShelf_100.gif

2911/RFID-Customer-Driven-Smart-Shelves

Government KIOSKS

http://global.networldalliance.com/new/images/products/4620.png

4620/Government-KIOSKS

Thermal Receipt Printer - High-Speed, USB

http://global.networldalliance.com/new/images/products/thermal_printer.gif

2117/Thermal-Receipt-Printer-High-Speed-USB

Kiosk Gauge Sensors - DSCUSB-PTC Module

http://global.networldalliance.com/new/images/products/6633.png

6633/Kiosk-Gauge-Sensors-DSCUSB-PTC-Module

324M – 3” thermal kiosk printer

http://global.networldalliance.com/new/images/products/4108.png

4108/324M-3-thermal-kiosk-printer

428MRF – 4” thermal printer with RFID module

http://global.networldalliance.com/new/images/products/5921.png

5921/428MRF-4-thermal-printer-with-RFID-module

Esprida ScreenGuard™ - Web Browser Lockdown

http://global.networldalliance.com/new/images/products/5327.png

5327/Esprida-ScreenGuard-Web-Browser-Lockdown

Esprida ScreenGuard for iPad™ - Engage Customers Now on the iPad

http://global.networldalliance.com/new/images/products/5329.png

5329/Esprida-ScreenGuard-for-iPad-Engage-Customers-Now-on-the-iPad

PTC Electronics
Telpar
Media Kit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.
Ventus