A major challenge for the movie kiosk industry is downtime due to robotics malfunctions, a problem XONA Media is trying to fix by offering three systems with three different doors for dispensing DVDs.
The company's recent release of System Tools 2.0 makes multiple working kiosks available within one movie and game kiosk, said Pete Popcke, COO of XONA. If one robotics system malfunctions, consumers can still rent from the other available robotics systems in the same kiosk, which allows the kiosk to continue to operate and generate revenue. And customers are unaware of any problems.
"With any machine-based business, there will be occasional maintenance required. It's just part of the business," Popcke said. "The trick is in how to minimize disruption, lost revenue and operating expenses. One way to do that would be to install multiple kiosks in case one goes down. We did exactly that, except we engineered multiple kiosks into one single unit. Now, not only have we eliminated problematic disc cases which are the top cause of jams, but we've packed three kiosks into one."
System Tools 2.0 enables independent, remote management of the separate Robotics Systems. The Operator can be automatically notified of issues and remotely diagnose, troubleshoot and remedy the issue in a specific Robotics System.
Read more stories on the DVD kiosk market.