LogicJunction, Inc., an interactive software development company specializing in hospital wayfinding, is showcasing its wayfinding technology at this week's Cleveland Clinic's Patient Experience Summit. The summit brings together industry leaders in health care, business and academics to discuss the latest trends in patient-centered care, according to a press release.
"Patient-centered communication has been recognized as a key trend in this emerging discipline, and the LogicJunction Wayfinder has proven itself as a groundbreaking tool for in-hospital communication," Craig Knowles, general manager of Logic Junction's Wayfinding Division, said in the release. "Its interactive building directory and wayfinding technology provides unparalleled usability and human-centered design."
According to Knowles, the company's Interactive Wayfinder system shouldn't be confused with traditional interactive kiosks or digital signage. It can provide individualized, step-by-step instructions specific to each spot within the institution in which it's deployed. Maps and individual instructions can be printed or sent to a smartphone to provide hard copy support for complex journeys. The Wayfinder's interactive avatar features motion and speech, and its appearance can be modified to support a hospital's brand. The Wayfinder also can provide support for guest services, including shopping, dining, banking, parking and spiritual care. It can also be used to provide on-the-spot employee training to help familiarize new employees with the facility.
Watch a demo video below.
Wayfinding done right should support real person chat using VoIP